Hive Markets Privacy Policy

Information Collected by Hive Markets.

The categories of non-public personal information which Hive Markets shall collect include:

  1. Information provided by the Customer when opening an account, or to process a transaction, such as a name, address, assets, bank information, prior trading experience, etc.
  2. Information used to verify the identity of the Customer, including copies of government-issued identification materials such as passports, drivers’ licenses, and credit reports.
  3. Information resulting from transactions between the Customer and Hive Technologies LLC or an affiliate of Hive Technologies LLC, such as withdrawal and deposit forms.
  4. Information derived from the Customer’s navigation and usage of Hive Technologies LLC’s website and online platforms, including account trading statements.
  5. Information disclosed by Hive Technologies LLC and to whom Hive Technologies LLC discloses the information.

Except as permitted by law, Hive Technologies LLC does not share non-public personal information about our clients or former customers with anyone. For example, Hive Technologies LLC may provide information to non-affiliated third parties, as permitted by law, in providing financial services to you. This includes a consumer reporting agency that prepares your credit report.

Furthermore, Hive Technologies LLC may provide information, as permitted by law, to the government or regulatory agencies and to comply with a legal summons, court order, subpoena, or a similar legal process, audit, or investigation. We may also disclose your non-public personal information if you authorize such disclosure.

Confidentiality and Security Procedures.

Using your personal information:

1.1       As well as checking your identity, the personal information we hold may be used for: Considering any of your applications. Carrying out risk assessments. Performing our obligations under any contract we have with you. Administering our relationship with you including resolving queries or issues. Establishing and managing your account. Reviewing your ongoing needs. Providing you with the information, products, and services that you request from us. Investigating any complaint, you may make. Providing evidence in any dispute or anticipated dispute between you and us. Enhancing our customer service and products. Undertaking product development and analysis. Detecting or preventing fraud or other crimes.

1.2       Where you have consented to receive updates from us, we may contact you from time to time by post, email, telephone, SMS, or other electronic messaging services.

1.3       Only those personnel for whom the information is necessary to complete a given transaction shall possess the authority to access the information. Hive Technologies LLC, its personnel, and its affiliates shall strictly adhere to security practices and procedures to ensure the confidentiality of its customers’ information. Hive Technologies LLC maintains numerous safeguards that comply with regulations to guard your non-public personal information.

1.4      Hive Technologies LLC will continue to protect the privacy of former customers’ non-public personal information in the same manner as when they were customers. Unlike continuing customers, however, former customers will not receive annual privacy notices.

1.5      Hive Technologies LLC will provide a notice of our privacy policy annually, as long as the customer maintains an Account with Hive Technologies LLC. Hive Technologies LLC reserves the right to make changes to this policy. This policy may always be reviewed on



  1. The Customer hereby consents to have the Customer’s account information and trade confirmations available on the Internet, in lieu of having such information delivered to Customer via mail or email, as specified in paragraphs labeled “Statements and Confirmations” and “Communications” of the Customer Agreement. Authorization to Transfer Funds.
  2. The Customer hereby agrees that Hive Technologies LLC may, at any time and from time to time, in the sole discretion of Hive Technologies LLC, apply and transfer from any of the Customer’s accounts with Hive Technologies LLC to any of the Customer’s other accounts, whether held at Hive Technologies LLC or other approved financial institutions, any of the contracts, currencies, securities or other property of the Customer held either individually or jointly with others to another account.
  3. Agreement To Use Collateral. The Customer authorizes Hive Technologies LLC to sell, pledge, rehypothecate, assign, invest, commingle, and otherwise use any Collateral held by Hive Technologies LLC, including, but not limited to, using the Contracts as collateral for a loan to Hive Technologies LLC, and, further trading with the Collateral, as provided in the Customer Agreement (including, but not limited to Paragraph 6 thereof).
  4. Where the Customer’s account consists of more than one Account, this authorization shall apply to all of the Customer’s accounts with Hive Technologies LLC.
  5. This agreement to Use Collateral shall remain in effect so long as the Customer’s account with Hive Technologies LLC remains open or the Customer has any obligations of any kind to Hive Technologies LLC, under the Customer Agreement. Social Security / Tax ID Certification.
  6. The Customer hereby certifies, under penalty of perjury, that (1) the number provided on the Customer Application is the Customer’s correct Social Security or Taxpayer Identification Number and (2) the ownership, or beneficiary, of the Customer’s account, is not subject to backup withholding under Section 3406(a)(1)(C) of the Internal Revenue Code.


  1. Any dispute, claim, or controversy between the Customer, on one hand, and Hive Technologies LLC and/or its officers, directors, agents, or employees, on the other hand, arising out of or relating to the Customer Agreement, the Customer’s account with Hive Technologies LLC or any other trading between the Customer and Hive Technologies LLC shall be resolved by binding arbitration.
  2. The forum of the arbitration may be American Arbitration Association (“AAA”), within the United States of America (“USA”), in accordance with the AAA arbitration rules in effect at the time such arbitration is commenced, or another appropriate arbitration forum within the United States.
  3. If the forum of arbitration is outside of the USA, any dispute between the Customer and Hive Technologies LLC shall be resolved in the international division of AAA, the International Centre for Dispute Resolution (“ICDR”), in accordance with the International Arbitration Rules in effect at the time such arbitration is commenced.
  4. The award in such arbitration proceeding shall be final and binding and may be entered in any court having jurisdiction thereof. The arbitration shall be held unless the forum is not reasonably convenient for the Customer, at which time an alternate forum shall be determined by the arbitrator. The Customer and Hive Technologies LLC agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings.
  5. All statutes of limitations applicable to any dispute apply to any arbitration between the Customer and Hive Technologies LLC. The provisions of this Arbitration Agreement shall survive termination, amendment, or expiration of the Customer’s account relationship or the governing Hive Technologies LLC Customer Agreement or any other relationship between Customer and Hive Technologies LLC. Either Customer or Hive Technologies LLC may require the submission of the dispute to binding arbitration at any reasonable time, notwithstanding that a lawsuit or other proceeding has been commenced.
  6. Neither the Customer nor Hive Technologies LLC shall be entitled to join or consolidate disputes by or against others in any arbitration, or to include in any arbitration any dispute as a representative or member of a class, or to act in any arbitration in the interest of the general public or of a private attorney general. Neither a party nor an arbitrator may disclose the existence, content, or result of any arbitration hereunder without the prior written consent of both parties, except as may be required by law.


The following Trading Rules and Regulations will outline procedures and policies regarding trading and setting up an Account with Hive Technologies LLC. All customers are required to read, understand, and adhere to these rules and regulations. Hive Technologies LLC reserves the right to change any rules or regulations at its sole discretion and at any time.

Trading Hours:

  1. The Hive Technologies LLC normal trading week begins at 19:00 (7:00 PM EST) on Sunday and ends at 16:00 (4:00 PM EST) on Friday (time is subject to change.)
  2. Hive Technologies LLC will announce and display on a best-efforts basis a holiday schedule on the website when trading will not take place.
  3. In the event of a holiday, Hive Technologies LLC will on a best-efforts basis pre-announce the start-up time when trading will resume in advance and display the information on the website.
  4. Hive Technologies LLC reserves the right at its sole discretion to conduct special technical maintenance times when trading electronically may not be available.

Deposit and Account Information:

  1. Liquidation level: Hive Technologies LLC reserves the right to automatically liquidate the position and the Customer will be responsible for all losses as a result of the liquidation. Hive Technologies LLC reserves the right to change the Liquidation Level at its sole discretion.
  2. Prices from Hive Technologies LLC are independent of prices found elsewhere. Customers acknowledge that the prices reported by Hive Technologies LLC for buying and selling are independent and can differ from the prices displayed elsewhere or from other liquidity providers in the interbank changes in liquidity from interbank to Hive Technologies LLC, an unbalanced position or exposure at Hive Technologies LLC, or differing expectations of price movements. Hive Technologies LLC expects that in most cases the prices provided to its customers will be in line with the general interbank market but does not warrant or imply that this will always be the case.
  3. Rollover rates for open positions are determined by Hive Technologies LLC and are independent of prices found elsewhere in the Interbank market. The Customer acknowledges that when applicable, all existing open positions that remain open over the end of the business day for Hive Technologies LLC, defined as 5:00 PM EST/EDT, are automatically rolled over to the next available Spot Settlement Date at a net debit or credit to the Customer(s) Account as determined by spot interest rates determined solely by Hive Technologies LLC. Rollover debits and credits are also influenced by the number of days that the position must be rolled. For positions that need to be rolled from a spot settlement date from Friday to Monday, the debit or credit will reflect rollover from Friday to Monday or three business days. For rollovers from Monday to Tuesday, Tuesday to Wednesday, Wednesday to Thursday, and Thursday to Friday, the rollover debit or credit is for only one business day. If there is a holiday and Hive Technologies LLC is closed, the rollover would take into consideration the holiday. For example, if Tuesday is a holiday, rollovers from Monday will be for two (2) business days (i.e. from Monday to Wednesday). Since rollover debits and credits are determined by the respective short-term spot interest, a large spread can cause a large debt or credit rollover amount. This spread can result but is not limited to, countries tightening of credit conditions in order to dissuade speculators from shorting one trading product versus another. A Hive Technologies LLC reserves the right to change the credits or debits at its sole discretion if the original amounts are wrong due to an error or omission.
  4. Sweep rates for balances other than USD are determined by Hive Markets LLC and may be independent of prices found elsewhere in the Interbank market. Profits that are calculated in a foreign currency are “swept” into dollars when the open positions are closed, and the Profit and Loss realized. There is No Guarantee of Profit from Trading with Hive Technologies LLC: the Customer acknowledges that neither Hive Technologies LLC nor any of its representative’s guarantees to the Customer that they will profit from trading. The Customer further acknowledges that they could sustain the loss of their entire Risk Capital deposited in their Account and are financially able to withstand any losses incurred.
  5. There is no guarantee that Hive Technologies LLC will be able to execute stop-loss orders, limit orders, or OCO Orders at the Customer Entered Price. The customer acknowledges and agrees that there may be a market, liquidity, or other conditions that will prevent Hive Technologies LLC from executing customer-specific stop-loss orders, limit orders, or OCO orders at the Customer’s designated price. In some cases, the orders will be executed at prices that are less favorable to the price entered and desired by the Customer. The Customer acknowledges and agrees that they are still responsible for trades executed at levels different from their orders and that Hive Technologies LLC is not liable for failure to do so.
  6. There is a technology risk inherent in trading online or via a software application. Although Hive Technologies LLC has invested a lot of resources developing, testing, configuring, and integrating the Trading Platform and other relevant software and hardware, the Customer acknowledges and agrees that Hive Technologies LLC does not guarantee that the Customer will be able to successfully execute a transaction, monitor their positions, or perform other essential tasks of Hive Technologies LLC while using the public Internet and other technology from Hive Technologies LLC or from third-party vendors known or not known for which Hive Technologies LLC may rely on. Hive Technologies LLC cannot control, without limitation, the routing, Internet connectivity, reliability of customer or Hive Technologies LLC equipment, network connections, or any other technology hardware malfunction caused by Hive Technologies LLC hardware, hardware, and connectivity that makes up the public Internet, or hardware at the Customers location. Nor does Hive Technologies LLC guarantee, although all effort has been made to the contrary, that the Trading Platform and Associated Back Office and Broker Software Interfaces nor any other code or application including but not limited to the interface with Hive Technologies LLC liquidity provider(s) or the interface with the escrow Account institution or other technology application that would come under the heading software, are error-free and would not lead to communications problems, computer software or hardware breakdowns, malfunctioning errors, and any and all problems or glitches associated with computer problems or any other technical cause or causes. Customer acknowledges and agrees that Hive Technologies LLC provides Trading Platform and Associated Back Office and Broker Software Interfaces “as is,” without any warranties of merchantability, fitness for a particular purpose, or other express or implied warranties.
  7. Trades Done Using chat applications. Hive Technologies LLC may incorporate the use of an electronic conversational application or other chat-like programs. Such an application will be used by Hive Technologies LLC to give customers another way to communicate order details to the Hive Technologies LLC Trading Desk.
  8. Source of Funds. The Customer confirms to have sufficient funds and risk capital available for immediate transfer to support a margin-based brokerage account with Hive Technologies LLC, for over-the-counter and/or off-exchange trading products. The Customer understands the high degree of risk associated with trading and waives Hive Technologies LLC of all liability. The Customer understands that these funds act as a protection for any of their own customers who may take trading positions that result in loss, negative balance, or margin call.
  9. KYC (Know Your Customer) Policy. Know Your Customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud, and terrorist activity. Hive Technologies LLC holds a zero-tolerance fraud policy and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
  10. Deposits can be made via a wire transfer. Funds are not available for trading until they clear at the bank and posted to the Customer’s trading account.
  11. All bank fees such as wire transfer fees into and out of the Account will be debited to the Customer’s trading account as they occur.
  12. In instances where the Customer is closing an account with instructions to wire the remaining balances, the wire transfer fee will be deducted from the Final Account Balance forwarded to the Customer.
  13. All deposits are accepted in U.S. Dollars only unless otherwise agreed. The Customers from foreign countries have the option to convert the foreign currency into US Dollars before wiring to Hive Technologies LLC clearing bank, or wire foreign currencies to our clearing bank at which point our clearing bank will convert the balances into US Dollars at their current conversion rate for that currency.
  14. A minimum deposit of $10 is required to open an Account with Hive Technologies LLC.
  15. Under NO CIRCUMSTANCES will Hive Technologies LLC accept payment or deposit into an account by a person or entity other than the person or entity whose name appears on the Account.
  16. Under NO CIRCUMSTANCES will Hive Technologies LLC make payment to a person or entity other than the person or entity whose name appears on the Account.
  17. Under NO CIRCUMSTANCES will Hive Technologies LLC transfer funds from one account with Hive Markets LLC to another account at Hive Technologies LLC with different Account Authorization information.
  18. Telephone Orders. Hive Technologies LLC has qualified staff that can execute customer’s trade orders over the telephone. Telephone execution is intended for those circumstances when trading via the Trading Platform is not available due to technical problems on the Customer’s internet or in situations when the Customer has no other connectivity option. This option can only be executed on the provision that the technical problems are not related to a general Hive Technologies LLC server problem. The following steps should be used to transact via the telephone:

a) The Hive Technologies LLC representative will ask for the Customer’s Username and Account Number and confirm that each match and confirm the identity of the Customer.

b) Once confirmed, Hive Technologies LLC will ask for the Customer’s Order. (i.e. “What is your Order?”)

c) The Customer should provide the desired Order Type, Trade Action, Number of Lots, Trading Product, and Price (if not a Market Order).


Hive Technologies LLC aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

When you deposit funds we will require the following documents:

  1. A copy of your valid passport with the signature page
  2. Copies of your credit cards used to make the deposit (the Front side with only the 4 last digits visible, backside with the CVV covered).
  3. A copy of a recent utility bill in your name and address.
  4. Signed purchase history of your online transactions.

If you have any questions please don’t hesitate to contact our customer support: [email protected]

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions for your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we will not receive the required documents on file, your pending withdrawals will be canceled and credited back to your trading account. We will notify you of such an event via our system.

How can I send you these documents?

Please scan your documents, or take a high-quality digital camera picture, save the images as jpegs, then upload them in your Hive Technologies LLC portal.

How do I know my documents are safe with you?

Hive Technologies LLC holds the security of documentation at the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level of possible encryption at every step of the review process.

We thank you for your cooperation in helping us make Hive Technologies LLC a safer place to trade.


Hive Technologies LLC does not tolerate money laundering and supports the fight against money launderers. Hive Technologies LLC follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing. Hive Technologies LLC now has policies in place to deter people from laundering money. These policies include:

  1. Ensuring clients have valid proof of identification.
  2. Maintaining records of identification information.
  3. Determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists.
  4. Informing clients that the information they provide may be used to verify their identity.
  5. Closely following clients’ money transactions.
  6. Not accepting cash, money orders, third-party transactions, exchange houses transfers or Western Union transfers.

Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.

Money laundering usually follows three stages:

  1. Firstly, cash or cash equivalents are placed into the financial system.
  2. Secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts).
  3. Finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).

Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. Specifically, a trading account can be used to execute financial transactions that help obscure the origins of the funds.

Hive Technologies LLC directs funds withdrawals back to the original source of remittance, as a preventative measure. International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect, and report potentially suspicious activity.

These guidelines have been implemented to protect Hive Technologies LLC and its clients.

For questions/comments regarding these guidelines, please contact us at  [email protected]

Legal Restrictions. without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation, or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations, or directives relevant to your country of residence.

The Customer will be charged a $10 inactivity fee or equivalent in the alternative currency if they have not traded within the last 6 months.

The Customer also hereby confirms that these funds are free of any liens or debts, are clean and non-criminal in origin, and do not originate from the United States of America or any country on the Office of Foreign Assets Control (OFAC) List. As such, the Customer agrees to comply with any request to provide additional documentation that is requested by Hive Technologies LLC and its representatives.